Zendesk makes customer service better. It builds software to meet customer needs, set your team up for success, and keep your business in sync.

Jeremy Ambrose joins us once again, this time focusing on those looking for investment or next round investment. This sesson will cover:

• A fun look at how to grow your valuation and what you need to have in place
• A look at both financial, legal and operational due-diligence to maximise your valuation
• What goes up- can easily come down. How to lose valuation in an investors eyes
• We use a model to grow your valuation to £2.1M and then lose it all in one session

Axiologik is a Leeds-based consultancy that helps organisations such as The Home OfficeNHS Digital and Selfridges establish, develop and evolve their digital transformation programmes.

Mike Quate, Gordon Cullum and Adam Cockburn from Axiologik, will share their thinking about the considerations needed to start and develop greener and more sustainable technology plans.

The session covers:

 How vital is the development of technology plans
Creating more value through greener solutions
 How Cloud and Sustainable IT choices can aid cost
 Track and measure the impacts made when targeting carbon neutrality

Zendesk makes customer service better. It builds software to meet customer needs, set your team up for success, and keep your business in sync.

Jeremy Ambrose from Zendesk presents ‘How to turn your Customer Service Centre into a profit centre’.

Jeremy covers such topics as:

• A deep dive into CX trends that have been used by scale-ups and unicorns, compared to near linear growth businesses.
• Insights from working with 4500 startups/scaleups about how to really grow your customer service centre to support your company growth.
• How to save time and effort and get back to working ON the business not IN it.
• Actionable takeaways and timelines for when you should be doing what when it comes to automating customer service.

Liz Wood from Comply Direct will discuss the feasible actions businesses can take to reduce their carbon emissions and work towards a net zero target.

During this webinar we will provide a comprehensive overview of what net zero means, as well as the importance and benefits for businesses of committing to a net zero carbon target. In addition, we will share the roadmap of essential actions an organisation wanting to achieve net zero will need to address – including, carbon footprint measurement, carbon reduction planning, target setting and carbon offsetting.

As climate change is the defining issue of our time, investing in sustainability is becoming increasingly paramount for businesses. More and more organisations now require their supplier base to have made carbon commitments which is an example of the many further economic, commercial and environmental benefits of embracing sustainability, for both your organisation and the wider environment.

Anna Sutton is the co-founder of The Data Shed, and will be looking at the impact of good data on investor confidence, due diligence and, most importantly valuation.

The Data Shed is a Data Consultancy working with organisations of all shapes and sizes at varying stages of their investor journey. Specialising in integrating data sets to drive insight and value, The Data Shed focuses on how their clients can leverage their data as an asset whilst minimising risks.

Backed by research, The Data Shed has found that data is becoming a more important area of focus as each year goes by. In this session, we will focus on how data can play a key part in driving the best outcome for both sides at each stage.

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Helen Darlington is Founder and Director of Woven, a global, multi-award-winning brand engagement agency.

Woven is a place where you can be your true self, a place that brings together diverse talent that generates brilliant ideas and successes for our clients. Put simply it helps luxury, ambitious and best-in-class brands attract new audiences, engage more deeply, and grow market share. Woven makes brands work beautifully.

Over the past 20 years it has understood and owned its niche, which has helped Woven stabalise and grow the business. Through the Mind v Machine session, Helen will explain some of the tactics Woven uses that help us engage and build lasting relationships with its clients.

We hope you will leave the session with ten top takeaways that you find useful.

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Hubspot’s Francois Plattard return to present this informative webinar on how to build your sales team

Francois talks through the 6 key steps to a sales process, how to create a sales process and how to improve your current sales process.

You can view the presentation slides here.

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