b'Annual Report & Accounts 2022 Mercia Asset Management PLC 5Strategic reportc. 1,000 410 56c.Non-executivesCompanies in Portfolio Netin our network our portfolios Promoter ScoreFostering businessOutcomes of long- Maintaining high relationships term decisions standardsMutually beneficial relationships withWe are one year through Mercias three- Mercia aims to manage all its business shareholders, investors, investees,year Mercia 20:20 plan. Completingdealings in alignment with its values, partners and suppliers are critical inthis plan will secure the Boards currentwhich are set out on page 8. Every executing Mercias strategy, and theseambitions for Mercias growth and alsoemployee at Mercia is encouraged are all developed within the frameworkpave the way for Mercias longer-termand rewarded with reference to these of our values. We have an egalitarianambitions. Read more about how we arevalues to ensure we enable continued approach to all our stakeholders, thatbuilding a business that is sustainable forimprovement for all of us.recognises that their value and role areits stakeholders on page 6.pivotal to Mercia but, equally, to a wider regional business community. Read more about our ecosystem and how we preserve and grow this vital network in the Chief Executive Officers (CEO) review on page 8.Acting with fairnessLooking out forNet Promoter and integrity employees ScoresWe act with transparency and integrityOur employees are core to our businessEvery year we strive to improve in our dealings with all stakeholders, aand the delivery of our strategic ambition.the frequency and quality fact which is well demonstrated by howOur Board is committed to attractingof our communications with we manage conflicts of interest thatemployees that share Mercias culturalour investors, investees and may arise between our stakeholders.values. In ensuring that we retain thatemployees. From formal channels We describe the open and inclusive waytalent, Mercia focuses on developingand quarterly newsletters to in which the Board makes decisions onthe skills and experience of the team inweekly light-hearted emails and page 57. an environment centred on supportinginformative webinars and podcasts, employee wellbeing. Read more aboutthe high level of expertise and the investment we have made in ourtransparency that we offer has learning and development programmeresulted in another increase in our this year on page 35. Net Promoter Score (NPS) to 56 across all portfolio stakeholders.'