Mercia Partner Forum – Zendesk with Jeremy Ambrose – Part 1

20th July, 2022

Zendesk makes customer service better. It builds software to meet customer needs, set your team up for success, and keep your business in sync.

Jeremy Ambrose from Zendesk presents ‘How to turn your Customer Service Centre into a profit centre’.

Jeremy covers such topics as:

• A deep dive into CX trends that have been used by scale-ups and unicorns, compared to near linear growth businesses.
• Insights from working with 4500 startups/scaleups about how to really grow your customer service centre to support your company growth.
• How to save time and effort and get back to working ON the business not IN it.
• Actionable takeaways and timelines for when you should be doing what when it comes to automating customer service.

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