Welcome to our Operational Excellence and Technology page, our hub of advice centered around all things continuous improvement and efficiency. Operational excellence refers to the continuous improvement of an organisation’s operations to achieve higher efficiency, quality, and value. It involves aligning processes, people, and technology to deliver optimal performance and meet customer expectations consistently.

In this section, we’ve curated a variety of insightful content to help small business owners navigate the basics of operational excellence, delving into topics such as:

  • The automation of repetitive tasks
  • Getting the best technologies for growth in place
  • Understanding your procurement and vendor relationships

Each of these topics is bolstered by books, studies, research and other helpful resources to give small business owners everything they need to create efficient processes. Click through each section, where you’ll find a treasure trove of information to help give your business its best shot at success.